Shipping policy
Shipping Policy
Thank you for shopping with us! We want to make sure you have a smooth and enjoyable shopping experience. Below, you'll find all the important details about our shipping policies.
Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- Orders placed after 2 PM (local time) may be processed the next business day.
- You will receive a confirmation email once your order has been shipped.
Shipping Rates
- Standard Shipping: We offer flat-rate standard shipping starting at $4.80+
- Expedited Shipping: Expedited shipping is available starting $12.00.+ This option typically delivers within 2-3 business days.
- Free Shipping: Enjoy free shipping on orders over $75.
Shipping Methods
We work with trusted carriers to ensure your package arrives safely and on time. The available shipping methods include:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Overnight Shipping (available upon request, additional fees apply)
Shipping times may vary based on your location.
International Shipping
We currently not offering international shipping.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and link to track your package. You can also track your order by visiting the "Track My Order" section of our website.
Lost or Damaged Packages
- If your order arrives damaged or is lost in transit, please contact mail carrier to start a claim.
- We are not responsible for packages that are delivered to incorrect addresses provided by the customer.
Customer Support
If you have any questions or concerns about your shipping, please don’t hesitate to reach out to our customer support team by sending us an email at upone@uponeapparel.com